Hello I am Steven E. Gagnon

Program Manager – Enterprise Technology Strategy
Restaurant Supply Chain Solutions(Taco Bell)
JUN 2024 – present

Lead enterprise technology and operational programs supporting 7,800+ Taco Bell locations generating $14B+ annual revenue.
 
Impact

• Direct enterprise supply chain programs improving demand forecasting and operational performance

• Manage $100M–$200M inventory strategy initiatives across national distribution programs

• Lead cross-functional teams across supply chain, R&D, marketing, operations, and vendor partners

• Oversee 10–20 national product launches and promotional programs annually

• Develop strategic technology roadmaps aligning operational systems with enterprise growth objectives

• Present program performance metrics, risks, and strategic recommendations to senior leadership

Digital Program Manager – eCommerce & Platform Strategy
EQUES Media
MAY 2017–Present
 
Lead digital Ecommerce strategy,
technology initiatives, and marketplace growth programs.
 Impact

• Delivered 20+ digital platform initiatives, including Shopify, Wix, and Magento implementations

• Increased eCommerce conversion 25% and repeat purchase rates 30% through UX and customer journey optimization

• Implemented analytics-driven optimization increasing average order value by 20%

• Reduced project delivery timelines 15% through Agile program execution and vendor coordination

• Managed platform integrations across payments, logistics, and marketplace ecosystems

Digital Transformation Program Manager
First American Title
JUL 2022– DEC 2023
 
Led enterprise digital initiatives for property data technology platforms.
 Impact

• Delivered digital transformation programs improving operational efficiency 25%

• Led product initiatives reducing data delivery time 30%

• Secured $10M program funding through financial modeling and business case development

• Increased enterprise platform adoption across 50+ enterprise clients

 
Product Owner, Technology Product Management       
loanDepot
FEB 2017– MAY 2022
 
Defined and prioritized product development initiatives to enhance technology solutions and user experience.
 
Impact:

• Managed product backlog, ensuring seamless product performance and implementation.

• Conducted user behavior analysis, identifying opportunities for product optimization.

• Collaborated with UI/UX teams to enhance usability through wireframes and design improvements.

 
Program Management (PMO)                                    
Oversaw large-scale program management initiatives related to credit risk and loan performance, ensuring operational compliance and efficiency.
 
Impact:

• Managed 50+ strategic applications, overseeing risk assessment, resolution, and compliance.

• Led data analytics and reporting to monitor credit quality and portfolio performance.

• Supervised cross-functional teams, managing escalations, policy exceptions, and process improvements.

 
Project Manager, Enterprise Corporate Strategy                                          
Impact:
Led enterprise project initiatives, ensuring alignment with corporate strategy and business goals.

• Prioritized and strategized business initiatives to support enterprise and joint venture goals.

• Developed and maintained comprehensive project plans, ensuring successful execution.

• Identified project risks and escalated critical issues to maintain project momentum.